BeQuantic.it is a website owned by the company Relè SRL | Via Antonio Gramsci 206 40013 Castel Maggiore (BO)– P.IVA 03604871206.

Any purchase order of products on the website BeQuantic.it (hereinafter also the “Website”) and any contract included is regulated by the present General Sales Condition (hereinafter also “GSC”).
BeQuantic.it reserves the right to modify at any time the present GSC, by publishing a new version on the website. Each modification will be efficient after the publishing on the website.
The Customer is required to carefully read the present GSC, made him available on the Website, in order to allow its memorization and reproduction respecting also the article 12 of the legislative decree 70/2003.
The contracts concluded through the Website are regulated by the Civil Code and by the Chapter I of the Title III of the Part III of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”), with specific reference to the contracts negotiated away from business premises and to the distance contracts.
The GSC applicable are those in force at the moment of order receipt.

By making an order according to the different provided modes, the Customer declares to have examined all the indications provided to him during the purchase procedure and to completely accept the General Sale Conditions.
We accept only orders delivered in the Italian territory. Shipments are made through express courier (BRT) at no cost for orders equal to or higher than € 100. For orders with amount up to € 99.99, the cost is of € 8.
The orders made by 12 o’clock, they are shipped within 24/36 hours; for those made after 12 o’clock, delivery times are extended up to 48/72 hours.
It is possible to buy with Bank transfer or with PayPal / Credit cards.

PRODUCTS AVAILABILITY AND ORDER PROCESSING

The system of e-commerce adopted by the Website is designed to ensure the Customer the maximum transparency, indicating the availability of the products in the warehouse. However,
due to possibility of multiple purchases at the same time made by multiple users, Relè SRL reserves the right, once the order is received, to check the availability of the item and, if it is not available, to immediately communicate the non acceptance of the order sent. At this point the Customer can freely decide to delete or not the order made. In the event of cancellation, he will immediately refunded with the amount paid.

ORDERS

The orders are solely and exclusively accepted though Internet (on-line). The Customer who sends the order directly on the Website will receive, at the end of the procedure, an email of confirmation of the occurred order and a summary, indicating the concerning order number. This confirmation message will contain all the data inserted by the Customer who should check their correctness and should immediately communicate possible corrections.
So no responsibility should be attributed to Relè SRL for errors about the order.
It is possible to cancel an order only if has not been processed yet and the items not shipped, through written communication to be sent to info@bequantic.it.
The images of the products present on the Website are indicative only and they could not fully correspond to the products shipped. So the Customer is required to carefully read the description which is always faithful to the product.
In the event that the customer does not want anymore a determined product already processed, he can exercise the Right of Withdrawal.

SALES PRICES

All the sales prices exposed on the Website are indicated in Euro and they include VAT, as indicated in the respective product sheets; however in rare exceptional cases they may be subject to variations without prior advice. The shipping costs, except promotions or other, are to be covered by the Customer, clearly displayed before finalizing the order. In the event of prices discrepancy after the customer’s order, these will be immediately communicated to the customer via email, who can cancel the purchase without any penalty.

CLAIMS AND RETURNS (RMA request)

On receipt of the goods, the Customer is required to immediately check their condition and their conformity.
Claims concerning the products conformity, also in relation to their quantity and/or exterior aspect, should be reported in writing through the appropriate RMA form, available directly on-line, after the login with your own credentials.
Goods must be returned in the original conditions, without defects and complete with the original packaging and with all the accessories contained inside the retail box. The Return shall be sent to our warehouse accompanied by the purchase invoice and with the relative RMA number previously approved by the staff of BeQuantic.it. Goods without this number will not be accepted.

RIGHT OF WITHDRAWAL

In accordance with applicable regulation which protects consumers Legislative Decree 206/2005, the Customer who, for any reason, is not satisfied with the purchase, has the right of withdraw from the contract and of return back the ordered product even already delivered, without penalty and without specifying the reason.
To exercise this right, the Customer must send to Relè SRL a communication within 14 working days from the date of delivery of the goods.
This communication must be send with REGISTERED letter with acknowledgement of receipt addressed to:
Relè SRL
c/o Trading Post srl
Via dei Fornaciai, 28
40129 Bologna

Means of withdrawal

The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code):
Where the good delivery occurred, the consumer is required to return it back or make it available of the trader or to the person designed by him, according to the means and times provided by the contract. The deadline for returning the good cannot be less than ten working days from the date of the receipt of the good. As far as the due date is concerned, the goods are considered returned from the moment the product is assigned to the post office or deliverer.
The substantial integrity of the good to be given back is an essential condition to exercise the right of withdrawal, so the Seller should control and evaluate in the particular case the possibility of withdrawal and/or the real decrease of the product value taking into account the particularity of the goods sold.
In order to exercise the right of withdrawal, it is necessary that the consumer puts the products INTACT, as they are received inside the package sent by BeQuantic.
Already opened and even partially used boxes are not in any way refundable.
The Seller will perform the refund of the amount paid within 14 working days from the date of communication of the Customer to exercise the right of withdrawal, with power to withhold that refund until the effective receipt of the Intact products, namely until the Customer does not demonstrate to have re-sent the Products, whichever occurs first.
the return delivery charges of the Products are charged to the Customer and they will not be refunded by the Seller.
N.B. In case of return of purchases with free shipping included in the price, the cost sustained for the shipping of the goods will be withhold from the refund una tantum (8.00 Euro) which will be deducted from the refund amount.
When the right of withdrawal is forfeited (Article 55 of the Consumer Code)
The right of withdrawal provided by the article 64 et seq., and the articles 52 and 53 and the subsection 1 of the article 54 do not apply:
– to the supply contracts of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home of the consumer, to his residence or to his workplace, by regular rounds men who perform frequent and regular rounds;
– to the supply contracts of services of accommodation, transport, catering, leisure, when completing the contract, the trader takes in charge of supplying the relate service to a specific time or period.
Unless the Parties agree otherwise, the consumer cannot exercise the right of withdrawal provided at the articles 64 et seq in cases of:
-supply of services where performance has begun, with the consumer’s consent, before the end of the deadline provided by the article 64, subsection 1;
-supply of goods or services whose price is dependent on fluctuations in the financial market which the supplier cannot control;
-supply of goods made to the consumer’s specifications or clearly personalised or goods that, due to their nature, cannot be returned or are at risk of rapid deterioration or alteration;
-supply of audiovisual products or of sealed computer software, open by the consumer;
-supply of periodicals, newspapers and magazines;
-supply of services of betting and lotteries.
1. Save where the exceptions provided for in Article 59, the consumer shall have a period of fourteen days to withdraw from a distance or off-premises contract without giving any reason and without incurring any cost other than those
provided for in the article 56 subsection 2 and in the article 57.
2. Without prejudice to article 53, the period of withdrawal referred to in the subsection 1 ends after fourteen days from:
a) in the case of service contracts, the day of the conclusion of the contract;
b) in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods or:
1) in the case of multiple goods ordered by the consumer in one order and delivered separately the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good;
2) in the case of the delivery of a good consisting of multiple lots or pieces he day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece;
3) in the case of contracts for regular delivery of goods during defined period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the first good;
c) in the case of contracts for supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, or of district heating or of digital content which is not supplied on a tangible medium, the day of the conclusion of the contract.
3. Contractual parties might comply with their contractual obligations during the withdrawal period. Nevertheless, in the case of off-premises contracts, the trader cannot accept, as consideration, bills of exchange which have a maturity
less than fifteen days from the conclusion of the services contracts or from the acquisition of physical possession of goods for the sale contracts and he cannot present them to the discount before this deadline. (1) Article replaced by the article 1, subsection 1 of the Legislative Decree 21 February
2014, n. 21, with effective date of which the article 2, subsection 1 of the Legislative Decree 21/2014.
1. If the trader has not provided the consumer with the information on the right of withdrawal in breach of point h) of Article 49, subsection 1, the withdrawal period shall expire one year from the end of the initial withdrawal period, as determined in accordance with article 52, subsection 2.
2. Where the trader provides the consumer with the information required by the subsection 1 within one year from the date referred to in the article 52, subsection 2, the period of withdrawal ends fourteen days after the receipt of information. (1) Article replaced by the article 1, subsection 1 of the Legislative Decree 21 February 2014, n. 21, with effective date of which the article 2, subsection 1 of the Legislative Decree 21/2014.
1. Before the expiration of the withdrawal period, the consumer shall inform the trader of his decision to withdraw. For this purpose, the consumer may use any other unequivocal statement setting out the decision to withdraw.
2. The consumer shall have exercised his right of withdrawal within the withdrawal period referred to in the article 52, subsection 2 and in the article 53, if the communication concerning the exercise of the right of withdrawal is sent by the consumer before that period has expired.
3. The burden of proof of exercising the right of withdrawal in accordance with this Article shall be on the consumer.
(1) Article replaced by the article 1, subsection 1 of the Legislative Decree 21 February 2014, n. 21, with effective date of which the article 2, subsection 1 of the Legislative Decree 21/2014.
1. The exercise of the right of withdrawal shall terminate the obligations of the parties:
a) to perform the distance or off-premises contract; or
b) to conclude the distance or off-premises contract, in cases where an offer was made by the consumer.
(1) Article replaced by the article 1, subsection 1 of the Legislative Decree 21 February 2014, n. 21, with effective date of which the article 2, subsection 1 of the Legislative Decree 21/2014.
ARTICLE No.56 The obligations of the trader in the event of withdrawal (1)
1. Without prejudice to the legislative decree 13 August 2010, n. 141 and subsequent amendments, on credit agreements for consumers, if the consumer exercises his right of withdrawal from a distance or an off-premises contract in accordance
with articles 52 to 57, any ancillary contracts shall be automatically terminated, without any costs for the consumer, except as provided for in article 56, subsection 2 and in the article 57.
(1) Article amended by article 19-bis, subsection 1 of the L.D. 30 December 2005, n. 273 , converted with modifications by Law 23 February 2006 n 51, by the article 20 bis, subsection 4 of the L.D. 25 September 2009, n. 135, converted with modifications by Law
20 November 2009, n. 166 and as last replaced by the article 1, subsection 1 of the Leg. Decree 21 February 2014, n. 21 with effect referring to the article 2, subsection 1 of the Leg. Decree 21/2014.
ARTICLE N.59 Exceptions from the right of withdrawal (1).

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